Privacy Policy

At Ashbourne & Co., we respect your privacy and are committed to protecting the personal data you provide to us when using our services. This Privacy Policy explains in detail how we collect, use, store, and share your personal information, in full compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and applicable European legislation.

We place particular emphasis on transparency, security, and the enforcement of your data rights. By using our site, you consent to the collection and processing of your personal data in accordance with this policy.

1. Identity of the Data Controller

Ashbourne & Co. is the Data Controller responsible for the collection and processing of your personal data. We implement practices that comply with the legal requirements for data protection within the European Union (EU).

  • Data Controller: Ashbourne & Co.

  • Contact Email: help.ashbourne@gmail.com

For any request related to the protection of your data, you can contact us using the email address above.

2. Information We Collect

We only collect information necessary for the management of our services and the improvement of your shopping experience.

A. Information You Provide Directly

This information may include:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Date of birth (if provided for specific services or offers)

When confirming an order, we also collect payment information (which is securely processed by third-party processors, see Section 5) and details related to your purchases, such as products ordered, quantities, and delivery information.

B. Information Collected Automatically

When you browse our site, we automatically collect certain technical data to enhance our services and personalize your experience, such as:

  • Your IP address

  • Device identifier

  • Browsing history and site interactions

  • Data collected via Cookies (see Section 6)

3. Use of Information (Purposes and Legal Basis)

The data collected is used for the following purposes, based on the following legal grounds under GDPR:

Purpose of Processing Legal Basis (GDPR)
Order Fulfillment Contractual Necessity (processing and delivery of your order)
Customer Service Legitimate Interest (responding to inquiries)
Marketing Communications (Newsletters, Promotions) Consent (explicit opt-in required)
Site Optimization & Analysis Legitimate Interest (improving user experience and performance)
Fraud Prevention & Security

Legal Obligation and Legitimate Interest

4. Data Transfer and Storage

Your data is stored securely and protected using encryption technologies (SSL/TLS) and strict organizational measures. However, no system is entirely invulnerable.

  • International Transfers: Some data may be transferred to our partners and service providers located outside the European Economic Area (EEA), but only when necessary for order processing, logistics, or delivery.

  • GDPR Compliance: In such cases, we ensure that these transfers comply with GDPR requirements, specifically by implementing appropriate safeguards, such as the use of Standard Contractual Clauses (SCCs) approved by the European Commission, to guarantee a high level of protection.

5. Payment Information Security

All payment transactions are handled by PCI DSS compliant third-party payment processors. Ashbourne & Co. does not store or have direct access to your credit card numbers or sensitive payment details on our servers. This ensures maximum security for your financial information.

6. Use of Cookies

Our site uses cookies to improve your browsing experience, remember your preferences, and analyze site performance.

  • Cookie Control: We employ a cookie consent mechanism in accordance with EU e-Privacy Directive.

  • User Choice: You can choose to accept or refuse cookies. You can also disable cookies in your browser settings, but please note that some site functionalities may not work correctly as a result.

7. Your Rights Under GDPR

In accordance with the GDPR, you have the following rights regarding your personal data:

  1. Right of Access: The right to request copies of the personal data we hold about you.

  2. Right to Rectification: The right to correct any inaccurate or incomplete information.

  3. Right to Erasure ('Right to be Forgotten'): The right to request the deletion of your personal data, subject to legal and contractual obligations (e.g., pending orders or tax records).

  4. Right to Restriction of Processing: The right to limit the way we use your data.

  5. Right to Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format.

  6. Right to Object: The right to object to processing based on legitimate interests or for direct marketing purposes.

  7. Right to Withdraw Consent: The right to withdraw your consent at any time for processing based on consent (e.g., marketing communications).

To exercise any of these rights, please contact us by email at help.ashbourne@gmail.com. We will respond to your request within the timeframe required by current legislation (usually within one month).

8. Security Measures

We have implemented robust technical and organizational measures to protect your information against unauthorized access, loss, disclosure, or misuse. We also recommend that our customers always use secure networks and never share their confidential login information with third parties.

9. Policy Changes

We may update this Privacy Policy at any time to reflect changes in our practices, legal developments, or new features of our site. Any modification will be published on this page and will take effect upon publication. We encourage you to review this policy regularly to stay informed.

10. Contact Information

For any questions, information requests, or complaints regarding this Privacy Policy or the handling of your data, you can contact us directly at:

Email: help.ashbourne@gmail.com