Shipping and Delivery Policy

At Ashbourne & Co., we are committed to providing a reliable, transparent purchasing experience that complies with all European Union regulations and consumer protection laws. Our products are shipped from our international and partner logistics centers, allowing us to ensure wide item availability while maintaining high standards of quality and control.

All orders are prepared and shipped to the delivery address indicated by the customer at the time of purchase. We make every effort to guarantee secure delivery within the announced timeframes.

1. Order Processing and Handling

  • Processing Time: Once your payment is confirmed, your order is processed within an average of 1 to 3 business days. This includes item verification, packaging, and handover to the carrier.

  • Shipping Confirmation: You will receive an email notification as soon as your order has been shipped, containing the necessary information to track the consignment.

2. Estimated Delivery Times

The average delivery time typically ranges between 5 and 15 business days, depending on the country and region of destination.

  • Average for Europe: For the majority of European countries (EU/EEA), the observed delivery time is generally between 7 and 12 business days.

These deadlines may be influenced by external factors beyond our control, such as:

  • Strikes or interruptions in transport services.

  • Periods of high activity (holidays or sales).

  • Increased customs inspections.

  • Exceptional weather conditions.

3. Right of Cancellation for Delay (EU Consumer Right)

We strictly comply with EU consumer protection law:

In the event of a significant delay exceeding 30 calendar days from the date of shipment (or the estimated delivery date), the customer may exercise their right to terminate the contract and obtain a full refund, in accordance with EU consumer law.

4. Shipping Address Responsibility

  • Customer Responsibility: It is the customer's responsibility to provide complete and accurate information when placing the order.

  • Liability: Ashbourne & Co. cannot be held responsible for delays or delivery problems caused by an incorrect or incomplete address.

  • Reshipment: If a package is returned to our warehouses due to an incorrect address or the recipient's repeated absence, the customer will be responsible for paying the reshipment costs. Carriers typically make up to three delivery attempts before returning the package to a relay point or postal center.

5. Order Tracking

  • Tracking Number: Once the order is shipped, a tracking number will be sent to the customer via email.

  • Monitoring: This number allows for real-time tracking of the package's progress via the carrier's website or our dedicated tracking page.

  • Customer Action: It is the customer's responsibility to regularly check the delivery progress and contact our customer service immediately in case of any issues so that corrective measures can be taken in a timely manner.

6. Taxes and Customs Duties

All our orders are shipped in compliance with European legislation.

  • Duties/Taxes: In some cases, particularly for orders shipped from our logistics centers located outside the European Union, customs fees or local taxes may be applied by the authorities of the delivery country.

  • Customer's Expense: These fees, when applicable, are the responsibility of the customer. Ashbourne & Co. has no control over their calculation or amount, which depend exclusively on the regulations in force in the destination country.

  • Information: The customer is advised to inquire about the applicable legislation before placing an order.

7. Security and Compliance

We work only with reliable and certified carriers to ensure the security and integrity of your orders. Ashbourne & Co. complies with the General Data Protection Regulation (GDPR) regarding the collection and processing of personal data necessary for the preparation and delivery of orders.

8. Policy Modifications

Ashbourne & Co. reserves the right to update this Shipping Policy at any time to remain compliant with legislative changes and improve our services. Changes will be published on this page and will take effect immediately upon posting.

9. Contact Information

For any questions regarding this policy or your order, you can contact our customer service at:

Email: help.ashbourne@gmail.com

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (Local Time)