Delivery Time

At Ashbourne & Co., we are committed to ensuring a smooth, fast, and secure purchasing experience that complies with all European standards. Our products are shipped from our logistics centers and partner stocks, allowing us to guarantee consistent availability and rigorous quality control before shipment.

We make every effort to prepare and deliver your orders as quickly as possible while ensuring their safety.

1. Order Processing Time

After payment confirmation, the average logistics processing time is 1 to 3 business days.

This process includes order verification, item preparation, and handover to the selected carrier. Once your order is ready to be shipped, you will receive an email notification confirming its dispatch.

2. Tracking Code Submission

A tracking number will be sent to you by email within 24 to 48 business hours after the shipment confirmation.

This number will allow you to track the progress of your package via our website or the official carrier's website.

3. Estimated Delivery Times

Delivery time generally varies between 5 and 15 business days from the date of shipment, depending on the destination and the time of year.

  • Average for Europe: For the United Kingdom and most European countries (EU/EEA), the average observed delivery time is between 7 and 12 business days.

These delivery times are estimates and may be influenced by external factors such as:

  • Strikes or disruptions in transport services.

  • Periods of high activity (sales, holidays, major promotions).

  • Increased customs inspections.

  • Exceptional weather conditions.

4. Right of Cancellation for Delay (EU Consumer Right)

We strictly adhere to the European consumer protection directive regarding maximum delivery times:

In the event of a delivery delay exceeding 30 calendar days from the date of shipment (or the estimated delivery date), the customer may exercise their right to terminate the contract and obtain a full refund, in accordance with EU consumer law.

5. Delivery Tracking

  • Upon shipment, you will receive an email containing your tracking number.

  • We recommend that you regularly check the delivery status and contact us immediately in case of any issues so that we can intervene and find a solution as quickly as possible.

6. Contact Information

For any questions or additional information requests regarding delivery times or the status of your order, our customer service is available at:

Email: help.ashbourne@gmail.com

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (Local Time)