Frequently Asked Questions (FAQ)

Here you will find answers to the most common questions regarding our products, shipping, returns, and much more. If you cannot find what you are looking for, please do not hesitate to contact our Customer Service team!

Ordering and Payments

1. How do I place an order with Ashbourne & Co.?

To place an order, simply browse our website, add products to your cart, and follow the checkout steps. You can pay securely using various payment methods.

2. What payment methods do you accept?

We accept several secure payment methods, including:

  • Credit Cards (Visa, MasterCard, American Express)

  • Debit Cards

  • PayPal

3. Are taxes included in the prices?

Yes, all prices indicated on our site are expressed in Euros (€) and include Value Added Tax (VAT) where applicable. The total amount of your order, including shipping costs, will be clearly displayed during the payment process.

4. Can I modify or cancel my order after confirming it?

Once an order is confirmed, we begin processing and shipping immediately. If you wish to modify or cancel your order, please contact us immediately at help.ashbourne@gmail.com. We will do our best to meet your request before the order is shipped.

5. How do I know if a product is in stock?

Product availability is updated in real-time on our site. If a product is out of stock, it will be clearly indicated on the product page. You can also sign up for our waiting list to be notified as soon as it becomes available.

Shipping and Delivery

6. Does Ashbourne & Co. ship internationally?

Yes, we offer shipping to most countries within the European Union (EU/EEA) and selected international destinations. Delivery details and costs are calculated at checkout.

7. How long does delivery take?

Delivery time varies depending on your location and the shipping method chosen. Generally, orders are delivered between 5 and 15 business days after payment confirmation. Please refer to our Shipping Policy for more details on processing and estimated times.

8. Can I track my order?

Yes! As soon as your order is shipped (typically 1-3 business days after payment), you will receive an email with a tracking code to follow your package's journey directly on the carrier's website or our tracking page.

9. What if I am charged customs duties or taxes?

For orders shipped from outside the EU, customs duties or local taxes may apply upon arrival in your country. These fees are determined by your local customs authority and are the responsibility of the customer. We advise you to check local regulations before placing your order.

Returns, Exchanges, and Quality

10. How do I make a return or exchange?

If you are not satisfied with your order, you can request a return based on your Right of Withdrawal within 14 calendar days of receiving the product. Please contact our Customer Service team at help.ashbourne@gmail.com to initiate the procedure. Note: Please refer to our Exchange and Returns Policy for full details on conditions, eligible products, and deadlines.

11. Are Ashbourne & Co. products environmentally friendly?

Yes, we strive to offer environmentally responsible products. We work with suppliers who share our values of responsible production, focusing on quality, durability, and respect for the planet.

12. Where can I get more information about a product?

Each product on our site has a dedicated page with detailed information on its characteristics, materials, and usage instructions. If you have further questions, please feel free to contact our Customer Service team.

Customer Service

13. How do I contact Ashbourne & Co. Customer Service?

You can contact us by email at help.ashbourne@gmail.com. Our dedicated team is available to assist you:

  • Days: Monday to Friday

  • Hours: 9:00 AM to 5:00 PM (Local Time)

14. Does Ashbourne & Co. offer promotions or discounts?

Yes, we regularly offer promotions and discounts! Stay connected and sign up for our newsletter to receive our exclusive offers directly in your inbox.