Terms and Conditions of Use

1. Acceptance of Terms

This document governs the access and use of the Ashbourne & Co. website, accessible at storelune.com (the domain will be referenced as the “Site” moving forward). By accessing or registering on the Site, the user acknowledges that they have read, understood, and fully accepted these Terms and Conditions of Use ("Terms"). These Terms apply to all relationships resulting from the use of the Site between Ashbourne & Co. and the user.

2. Publisher Identification and Contact

Ashbourne & Co. operates the platform accessible via the domain storelune.com.

This information is displayed prominently on the Site and in all commercial documentation to ensure full transparency.

3. Purpose of the Platform

Ashbourne & Co. provides an e-commerce platform for the presentation and sale of products. Depending on the product listings, Ashbourne & Co. may act either as the direct seller or as an intermediary for partner boutiques. The identity of the seller is clearly indicated on each product page to ensure complete transparency towards the consumer, in line with EU consumer protection regulations.

4. Access and Registration

Access to certain services may require the creation of a user account. The user declares that they are of legal age and have the legal capacity to enter into a contract.

• Accuracy of Information: Upon registration, the user agrees to provide accurate, current, and complete information.

• Verification: Ashbourne & Co. reserves the right to request proof of identity to verify the accuracy of the data.

• Consequences: Providing inaccurate or misleading information may lead to the suspension or deletion of the user account.

5. Placing Orders and Contract Conclusion

• Offer Validity: Offers published on the Site are valid as long as they are visible and within the limits of available stock.

• Contract Acceptance: An order is deemed accepted and the contract is concluded when Ashbourne & Co. (or the seller identified on the product page) sends the buyer an Order Confirmation by email.

• Contractual Elements: The information present on the product page—including the price, characteristics, shipping costs, and delivery times—constitutes the contractual elements. These must comply exactly with what is transmitted to the Google Merchant Center and any advertisements.

6. Pricing, Taxes, and Billing Information

• Pricing: Prices indicated on the Site are expressed in Euros (€) and include Value Added Tax (VAT) where applicable and legally required.

• Transparency: Shipping costs, potential customs duties, and any other applicable taxes are clearly and separately indicated before the final validation of the order. Ashbourne & Co. strives to display all applicable costs transparently to avoid misleading information, a critical requirement for merchant approval.

7. Availability and Inventory Management

Products are shipped from our logistics centers and/or partner stocks. Ashbourne & Co. updates availability in real-time, but cannot guarantee absolute availability due to potential delayed synchronization.

• Out-of-Stock Items: If an unavailable product is ordered, Ashbourne & Co. will inform the buyer immediately and offer either the cancellation of the order or the shipment of an equivalent product, with a full refund provided if necessary.

8. Order Processing and Delivery Times

• Processing: Orders are prepared upon receipt of payment and processed according to the deadlines indicated on the product page.

• Delivery Estimates: Delivery times are provided as estimates and may vary depending on the destination, customs formalities, and events beyond our reasonable control.

• Delayed Delivery (EU Right): In case of a delivery delay exceeding 30 calendar days from the estimated delivery date, the buyer has the right to request the resolution of the contract and obtain a full refund in accordance with EU consumer protection law.

9. Right of Withdrawal and Returns (EU Standard)

In accordance with the European Consumer Rights Directive (2011/83/EU), the consumer has a statutory right to withdraw from the contract:

• Withdrawal Period: The buyer has 14 calendar days from the day of receipt of the goods to exercise their right of withdrawal, without needing to provide a reason.

• Return Condition: The product must be returned in its original condition: unused, unwashed, and with all tags, packaging, and accessories intact.

• Return Costs: Return shipping costs shall remain the responsibility of the consumer in the case of withdrawal, unless Ashbourne & Co. or the seller agrees to cover all or part of these costs.

• Procedure: The precise return procedures, return address, and necessary forms are detailed in the specific Return Policy section linked to the product page.

10. Legal Guarantees and Product Conformity

Products sold are covered by the legal guarantee of conformity (minimum duration of two years) and the guarantee against hidden defects, in accordance with European and national legislation.

• Claim Procedure: In case of a defective or non-conforming product, the buyer must contact Ashbourne & Co. at help.ashbourne@gmail.com, including the necessary photographic or video evidence.

• Remedies: Ashbourne & Co. or the seller will carry out verification and propose replacement, repair, or reimbursement in accordance with legal provisions.

11. Payment and Transaction Security

Payments are processed by secure third-party payment providers.

• Data Security: Ashbourne & Co. does not store sensitive payment data on its servers, except where a provider authorizes storage in compliance with applicable standards (e.g., PCI-DSS).

• Disclaimer: Ashbourne & Co. is not responsible for technical failures or incidents attributable to payment providers but will cooperate fully to resolve any dispute.

12. Intellectual Property

The content present on the Site, including images, texts, logos, and designs, is protected by intellectual property legislation. Any unauthorized reproduction or exploitation is prohibited and may lead to legal proceedings.

13. Personal Data and Privacy (GDPR Compliance)

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679).

• Data Controller: Ashbourne & Co. is the data controller responsible for processing data necessary for order management and customer relationship.

• User Rights: The user has the rights of access, rectification, erasure, restriction of processing, objection, and data portability.

• Details: The procedures for exercising these rights are specified in the Privacy Policy, which is accessible separately on the Site.

14. Liability and Limitations

Ashbourne & Co. implements reasonable means to ensure the accuracy of information and the availability of services.

• Limitations: However, Ashbourne & Co. cannot be held liable for indirect damages, loss of data, service interruptions, or incidents attributable to third parties, carriers, payment services, or cases of force majeure.

• Scope: Ashbourne & Co.'s liability is limited in accordance with applicable legal provisions.

15. Force Majeure

The obligations of Ashbourne & Co. will be suspended in the event of force majeure, including natural disasters, strikes, legal restrictions, massive network failures, or events beyond the reasonable control of Ashbourne & Co.

16. Modifications to the Terms

Ashbourne & Co. reserves the right to modify these Terms and Conditions at any time. The new Terms will be published on the Site and will take effect on the indicated date. Modifications will not affect previous orders concluded under the old version.

17. Dispute Resolution and Governing Law

These Terms and Conditions are governed by French law (as requested in the original text, respecting the implied legal jurisdiction).

• Amicable Resolution: In case of a dispute, the user is invited to contact the customer service at help.ashbourne@gmail.com for an attempt at amicable resolution.

• Jurisdiction: Failing an amicable agreement, the competent courts in France shall have sole jurisdiction, subject to the specific rights of the consumer provided by applicable law (e.g., the right to bring proceedings in the court of their domicile).

18. Contractual Information and Google Merchant Compliance

All essential sales information (price, shipping costs, taxes, delivery times, return policy, contact details) is displayed prominently on the Site and on every product page. This information must precisely match the data communicated to the Google Merchant Center to ensure compliance and avoid any reproach of misrepresentation.